Grand Valley Flooring America in Grand Lake, CO Closed now

Reviews about Grand Valley Flooring America

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  February 18, 2019, by Brian Lehnerz
  I hired Grand Valley Flooring to refinish our wood floors at our vacation home in Granby Ranch in the Spring of 2016. Initially I was pleased with the communication I received from Ted, his responsiveness (rare in mountain communities like ours) and the price. Ultimately I hired Grand Valley Flooring for my project and spent nearly $4K for them to refinish the floors throughout our main level. Since this is an upscale, popular vacation home used throughout the year, I specifically asked Ted for a quality job that would withstand heavy foot traffic, and as such, I told him I was willing to pay for extra coats of urethane and whatever necessary to make sure our floors wouldn't need refinished again for a long time. For anyone who has been through the process of refinishing wood floors, it is a long and messy process - in my case, one that required furniture being removed from the house, lost rental income while the house was unavailable for rent and additional money, time and effort cleaning the house when the project was completed. Initially our floors looked great, but I knew I was in trouble the first time our family spent a weekend at the house immediately after our project was completed. I noticed that the floors were scratching very easily....literally with a broom, my dog walking across them and minimal foot traffic with shoes and socks. I immediately brought my concerns to Ted's attention and he said he would "take a look at the floors" the next time he was in the area. A couple of weeks later Ted followed up to tell me that the floors were still curing. Really? After over two weeks? That sounded suspicious, but regardless, I gave him the benefit of the doubt. Approximately one month later we stayed at our home again after we had two other groups stay at our home and the floors were in even worse shape! It became clear that Ted's crew had cut corners and they either didn't apply the extra coats of urethane I paid for or didn't allow enough time in-between coats for the floors to cure properly. Either way, THE JOB WASN'T DONE RIGHT. Over the past six months I gave Ted and Grand Valley Flooring numerous opportunities to make it right with me, and every time I was told that what we were seeing was "normal". NOT SO. I have owned four homes with wood floors, all of which had the floors refinished at one point or another, and NONE showed such extreme signs of wear after only months of being refinished. In fact, after six months our floors now look they did before Grand Valley Flooring "refinished" them - and the floors were 8 years old prior to being refinished! I had my contractor look at the floors when he visited my home recently and he agreed that they look like they hadn't been refinished in "years." I gave Ted one last opportunity to make it right, asking him to at least agree to re-screen our floors since we can't go through the hassle of another round of refinishing, and my requests went ignored. I own a service business as well and I always go above and beyond to make sure my customers are happy. I don't like giving 1 Star reviews unless they are completely warranted. This one is. A word to the wise - pay the extra money and hire someone from Denver for your flooring project, otherwise you risk falling victim to shoddy workmanship and business practices as I did. At this point we feel like we were robbed of $4K, so don't let this happen to you!